Ad88's Privacy Policy — your information is safe with us

1 What Types of Data We Collect

Various types of information are collected when you register and use the ad88 platform. The primary purpose is to provide you with a better, safer, and more personalized experience. Data collection is always done with your knowledge and in accordance with this Privacy Policy.

• Information provided directly in the registration form (name, email, mobile number, etc.).
• Documents uploaded during KYC verification (NID, passport, etc.).
• Financial information provided during payment processing.
• Technical information collected automatically while using the platform.
• Information provided when contacting customer support.

2 How We Use the Information We Collect

Ad88 uses your data only for legitimate and necessary purposes. In every use case, your best interests and protection are the top priority. We never sell your personal data to third parties for commercial purposes.

Under this Privacy Policy, your data may be used for the purposes listed below. Each use is limited, specific, and directly related to improving the quality of your experience.

• To create and manage your account and ensure its security.
• To process deposit and withdrawal transactions.
• To complete identity verification (KYC) and prevent fraud.
• To send personalised bonus and promotion offers.
• To provide customer service and technical support.
• To analyse and improve platform performance.
• To fulfill legal obligations and prepare reports for regulatory authorities.
• To operate responsible gaming programs.

3 Who Your Data Is Shared With

Ad88 never sells your personal data. However, limited information may be shared with specific parties to maintain service quality and fulfill legal obligations. Data protection agreements are in place in every such case.

• Payment Provider: Necessary data is shared to process transactions via Mobile Banking, Nagad, or Rocket.
• Identity Verification Service: We work with authorized third-party providers to complete the KYC verification process.
• Law enforcement agencies: Data may be disclosed pursuant to a court order or other legal obligation.
• Regulatory Authority: Information is shared as required for licensing and compliance reporting.
• Technology Service Provider: Limited data may be shared with cloud and server services used to operate the platform.

4 Cookie Policy

Ad88 uses cookies on its website. Cookies are small text files stored in your browser that help improve website functionality. Some features may be limited without cookies, but core services remain accessible.

• Essential cookies: Required for login sessions, security, and core functionality.
• Functional cookies: Used to remember your preferred language and settings.
• Analytics Cookies: Used to analyze site traffic and user behavior.
• Advertising Cookies: May be used to show relevant offers and promotions.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect some platform features.

5 How We Protect Your Data

Ad88 uses industry-leading technology to protect your personal data. Our security systems operate around the clock and are regularly audited by independent third parties. There is absolutely no compromise on data protection.

• All data transfers are secured with 256-bit SSL encryption.
• Data stored on our servers is protected with AES-256 encryption.
• Two-Factor Authentication (2FA) is available.
• A real-time fraud detection system is active at all times.
• Regular cybersecurity audits are conducted.
• Staff access only the data they need to perform their role (principle of least privilege).
• Data backups are stored regularly in a secure location.

6 Your Rights Regarding Your Data

Every registered user at ad88 has full rights over their own data. We believe you should always remain in control of your personal information. Your rights are detailed below.

• Right to Know: You can find out what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate data.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may object to the use of your data.
• Right to Data Portability: You may request a copy of the data we hold about you.
• Right to Withdraw Consent: You may withdraw your consent at any time.

7 Third-Party Links & Services

The ad88 platform may contain links to third-party websites. Clicking those links will take you outside our platform, where that site's own privacy policy will apply. ad88 is not responsible for the data protection practices of third-party websites.

Game software providers are independent third parties and may have their own privacy policies. However, data collected while playing games through ad88 is governed by our Privacy Policy.

8 Child Protection

Ad88 is an 18+ platform and does not collect or process personal data from minors. Age is verified at registration, and users under 18 are not permitted to create an account.

If a parent or guardian discovers that their child has accidentally registered on ad88, please contact our customer support immediately. We will close the account and delete all associated data.

9 How Long Your Data Is Retained

Ad88 retains your data only for as long as necessary. All information is kept while your account remains active. After account closure, certain data may be retained for a specified period to meet legal obligations.

• Account data: minimum 5 years after account closure.
• Transaction records: up to 7 years, as required by law.
• KYC documents: retained for the period required by regulatory obligations.
• Customer support contact data: 2 years.
• Cookie and browsing data: up to 13 months.

Once the retention period expires, data is securely deleted or anonymised.

10 Policy Changes & Contact

Ad88 may update this Privacy Policy from time to time. For any significant changes, you will be notified in advance via your registered email or mobile number. Continued use of the platform after such changes constitutes acceptance of the updated policy.

For any questions, requests, or complaints regarding this Privacy Policy, please contact our customer support team. We are available in Bengali, seven days a week.